Shipping Methods and Policy
Under normal circumstances, your order is shipped within 2-3 business days of when you place your order. This does not mean you will receive your order within 2-3 business days. This means that generally speaking, we will hand your order to FedEx or the USPS within that time frame.
A small percentage of items require a longer ship-out time and we will notify you if that situation occurs. In some situations, we also find that shipping directly from the manufacturer (drop shipping) is better for the product and you.
You will receive a FedEx tracking number sent from Federal Express when an email address was provided by you in the “Billing Information” fields of the shopping cart.
FedEx Regular Delivery Hours:
FedEx delivery hours are Monday-Friday, 7AM -5PM local time. FEDEX Home Delivery service delivers “Residential” deliveries Tuesday-Saturday, delivering into the early evening weekdays. Where a business name is not provided, the order is presumed to be shipping to a “Residence”. If your order is shipping to a business, please, specify the name of the business. If it is shipping to a “Residence” but a business name has been provided, please note that in the “comments” when ordering. Otherwise, where a business name is provided, it is presumed that it is going to a “Commercial” district for delivery M-F during normal business hours. We do not guarantee the arrival date or time of the packages.
Shipments over $200 will require an Adult Signature.
Please ensure that you provide us a delivery address where someone will be available to sign for the package, as the signature requirement may not be waived. While a change of delivery address may be possible under certain conditions, if a package is already in route, a $10 address change fee will be assessed. For address corrections needed for items shipping other than FEDEX, please contact us for options and quotes. We are NOT responsible for any loss or damage due to packages left at your doorstep.
All orders over $100 shipped via FEDEX are insured for damage and missing packages. We are not responsible for any physical damage caused by the shipper. In the event a product arrives damaged, or appears tampered with, please notify us as soon as possible and within 10 business days for assistance in resolving the matter.
Shipments to Non-Continental USA Addresses:
We ship to the following non-continental USA addresses using the USPS or FedEx. Free, flat rate, or other shipping discounts do not apply to orders shipped to Alaska, Hawaii, and US Territories. There will be an additional charge to ship to these addresses:
- American Samoa
- Federated States of Micronesia
- Marshall Island
- Northern Marianna Island
- Puerto Rico
- US Virgin Islands
Online orders will typically ship within 1-2 business days after the order was placed online. For expedited shipments, the order will leave the business following the date you placed the order. If you would like your order shipped the same day the order was placed, you must call us at 1-800-366-7235, and the order must be placed online prior to 2 PM EST. We cannot guarantee it will ship out that same day you placed the order. Where a definitive shipping commitment for service, ship date and/or price quote is required, please call us. Please note, expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations.
P.O. Box Addresses:
Most items may be shipped to P.O. Box. If you place an order with a P.O. Box ship-to address, we will attempt to ship all items using the United States Postal Service. If any items within your order can not be shipped using the United States Postal Service, you will be asked to provide a physical address for shipping.
These items will be delivered to the U.S. military post office within 5-10 business days from the ship date. The U.S. military post office has control over the shipment and delivery time to the final APO/AFO/DPO destination. Items shipped to APO/AFO/DPO addresses are not eligible for expedited shipping.
We are now shipping to Canada, with support for many more countries in the coming months. Free, flat rate, or other shipping discounts do not apply to orders shipped internationally. Some products may not be eligible for international shipping.
Important Note for Shipments to Canada:
There will be additional shipping charges for shipments to Canada. It is the customer’s responsibility to pay importation duties, taxes, or other fees or expenses occurred for product shipment. Currently, to shipments to Canada, please call or email us.